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  • - What is the turnaround/lead time?
    Hang Tags: 5-7 days for sampling and 7-14 days for production. Woven Labels: 2-3 days for sampling and 7-12 days for production. Printed Labels: 2-3 days for sampling and 5-10 days for production. Stickers: 5-10 days for production. Other Products: please ask your sales person or email us at info@jialu-us.com for more details on lead time. * Above is the average standard lead time. Timing may be adjusted relative to the factory's workload and holidays. * Expedite option available with additional fees applied. * Shipping and delivering time not included.
  • - What is the MOQ?
    Minimum order quantity differs depending on products. Please email us at info@jialu-us.com for more details on MOQs.
  • - Do we offer in-house design services?
    Yes, we do simple and regular designing work. For more sophisticated or specialized designs, please consult your own design or ask us about a referral.
  • - What color reference do we accept/prefer?
    Please provide us with Pantone color code to reference your designs. HEX, RGB, CMYK colors are not preferred as they may appear different on different monitor settings.
  • - What is the payment options?
    A deposit is required when order is placed. The rest is due with freight cost once the production is completed and ready to ship. For payment options, wire transfers, checks and Zelle are accepted.
  • - What is the shipping method and cost?
    If your business has a FedEx/UPS/DHL shipping account, we will ship via your account. If not, we will ship with our account and the cost is due in the second installment.
  • - What types of design files do we accept/prefer?
    AI and CDR files are accepted. Some PDF files may also be accepted. Please provides us design/artwork files with high resolutions and files that will not be blurred after zooming in.
  • - What is the order process?
    The process is simple yet efficient! Email us your details and specifications to request for quote. (please include: artwork, size, quantity, materials, colors, any finishes, etc.) Once your order and deposit is confirmed, we will offer free layout/mockup samples for virtual approval prior to production. You will receive an email confirmation with the estimated completion date once we start production. When your order is complete and ready to ship, you will receive an update with tracking information.
  • - Do we offer recycled/sustainable products?
    Yes, we have sustainable options. Please specify when requesting for quote or placing an order because the cost of sustainable materials may be slightly higher than that of regular materials.
  • - What is a mold fee charge?
    For some sophisticated products, custom-made molds/plates are needed for production. Therefore we may charge an upfront mold fee.
  • - Where do we ship?
    We ship worldwide!
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